Store Policy
Please note: We are only accepting Canadian orders at this time.
Customer Care
Born Under Leo cares deeply about our customers. We aim to respond to email inquiries within one business day, however please note that it may take up to three business days. As Born Under Leo is not our full-time job, we are not at the computer throughout the day every day.
Garment Care
With wool, airing instead of washing goes a long way. Materials like wool are even naturally self-cleaning. Handwash only, use a rinse-free wool wash for best results. Do not wring - squeeze gently with a soft towel to remove excess water. Lay flat to air dry, and always dry in the shade. Do not tumble dry. Never hang wool garments on hangers, always fold flat to store.
Shipping
All items ordered will be shipped via Canada Post with a tracking number, usually within 2-3 business days after purchase. We cannot guarantee shipping times.
NOTE: We are only accepting Canadian orders at this time.
Returns and Refunds
Born Under Leo is not responsible for any pieces once they are shipped. Refunds will not be given for items that are shipped to incorrect addresses at the buyer's error, or for items that are not picked up once delivered or stolen by porch pirates (or any other kind of pirate). Born Under Leo will not issue refunds for items that are not taken care of (I mean, love your things and treat them well) or that are incorrectly laundered.
If you are not happy with your piece, we will be shocked. But once we recover from that shock we will do everything reasonable within our power to make it right. We stand by our products, and we want you to love them as much as we do.
Privacy & Safety
We do not and will never sell, share, or otherwise use your personal information such as names, addresses, and email except for purposes of selling and shipping items, maintaining loyalty programs, and sending newsletters. Your information is stored safely in a password protected computer and password connected website platform. No one has access to this information but the owner, TR, of Born Under Leo.
Custom Orders
Born Under Leo is not offering custom orders at this time.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments